Frequently Asked Questions
Everything you need to know about your Charlie B experience.
How do I determine the right size for my Charlie B pieces?
We provide a comprehensive size guide on each product page. Generally, our items are designed for a relaxed, contemporary fit. If you are between sizes, we recommend sizing down for a more tailored look.
What is your return policy for online orders?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within North America. Once your order is processed, you will receive a tracking number via email to monitor your package's progress.
How should I care for my Charlie B apparel?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner garment label. Most of our knitwear and woven tops benefit from a cold water wash and hanging to dry.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our shipping capabilities to serve our global community in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.